Return Policy | Fremont Hide – Fremont Hide Limited

Return Policy

If you would like to return an item or items purchased from, you may do so within fourteen (14) working days from the date of purchase. Returns can be sent to Fremont Hide Limited Returns, 1/23 Martin Avenue, Remuera, Auckland. 

Proof of purchase must be provided, stating that the transaction was made within the last 14 days.  It is essential that if you would like to return your purchase that contact is made with the customer service team via email within or prior to the end of the 14 day period.

You will be refunded the amount paid for the item(s) within a maximum period of five (5) working days of receiving and approving the Return.

In accordance with applicable regulations, your legal right of withdrawal will not be applicable to orders for: 

- The supply of goods manufactured according to customer specifications or which are clearly personalised. 

Refunds will only be accepted if the item(s) are in perfect and unused condition, and returned with their original packaging, including any dust bags, authenticity certificate, gift boxes, swing tags and all corresponding accessories. No refunds are offered on products part of promotional deals. 

Fremont Hide will refund the amount paid (excluding any return delivery costs) to your credit card or PayPal account, with which you made the original payment. Only the original purchaser of the product(s) can request a return, as the refund will be directly made to the card with which the payment was made.

If your order has been sent within New Zealand, all sales taxes will be refunded. Fremont Hide is not able to refund customs duties and taxes on orders shipped outside New Zealand.

Fremont Hide will not be responsible or liable if any item(s) you wish to return to Fremont Hide’s online store, is lost, misdirected or delivered late or damaged in transit. The customer must bear the risks of shipping their purchase. With this in mind, Fremont Hide would consider anything less than a tracked courier inadequate for handling product of this value.